What is your return policy?
We offer a 7-day money-back guarantee on eligible products. To qualify for a return, the product must be unused, undamaged, and returned in its original condition and packaging.
Can I return a product if I simply change my mind?
Yes. You may request a return within 7 days of receiving your order, provided the product is not damaged, used, or altered and remains in its original condition.
Who is responsible for the return shipping charges?
If you request that we arrange the return shipment, the applicable courier or parcel charges will be deducted from your refundable order amount. If you arrange and pay for the return shipment yourself, no shipping deduction will be made from the order value.
Can I request a replacement instead of a refund?
Yes. Replacement requests are available for eligible products. If we arrange the return parcel for the replacement, the applicable shipping charges must be paid by the customer and may be adjusted against the order amount.
How long does standard delivery take?
Our standard delivery time is approximately 4 to 5 business days after the order has been confirmed and the required advance payment has been received.
Is advance payment required for orders?
Yes. Orders valued at Rs. 10,000 or above require a 10% advance payment before processing. For orders below Rs. 10,000, an advance payment of Rs. 500 is required.
Do you offer express or faster delivery?
Yes. We offer an Extra Fast Delivery option with an estimated delivery time of approximately 2 to 3 business days. This service is available on full advance payment of the order amount.
What happens if the product arrives damaged or defective?
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery. We will review the issue and assist you with an appropriate replacement or resolution.
How can I request a return, replacement, or refund?
To initiate a return, replacement, or refund request, please contact our customer support team within 7 days of receiving your order. Kindly provide your order details and any relevant product information so that our team can assist you efficiently.